Support

We help by email. You can write in English or Chinese (中文).

• Help with the EZCivic apphelp@ezcivic.com
• Other questions about Kgine LLChelp@kgine.com

What to put in your email

• What you tried to do, and what happened
• Your device and its operating system (for example, iPhone with iOS 26)
• The EZCivic version, if you know it
• A screenshot of the problem, if you can

Protect your personal information

Do not send us your Social Security number, A-Number, USCIS receipt number, passport, green card, or other immigration documents. We do not need them to help you with the app.

Questions about your immigration case

EZCivic is a study tool. Kgine LLC is not affiliated with U.S. Citizenship and Immigration Services (USCIS) or any government agency. We cannot give legal advice or help with your application, interview date or case status.

• For official information about the citizenship test, go to uscis.gov/citizenship.
• For legal advice, speak with a licensed immigration attorney or a DOJ-accredited representative.

Purchases and refunds

If you got EZCivic through an app store, such as the Apple App Store or Google Play, that store processes payments and refunds. Use the store's refund process. If you need more help, email help@ezcivic.com.

Your privacy

We use your email only to help you. For details, read our privacy policy. The EZCivic app has its own privacy policy at www.ezcivic.app.